Last updated: February 16, 2026
This policy defines account deletion procedures designed to align with app-store requirements and personal-data protection principles.
The objective is to provide a transparent, verifiable, and user-controlled exit process from the service.
Users may request deletion in-app through account settings, with identity confirmation via password or OTP according to system rules.
Users may also submit an outside-app deletion request through a public web page using email OTP verification.
After a successful request, account status is set to DELETION_PENDING and deletion timestamps are recorded.
During this state, sign-in is disabled and protected account actions are blocked to prevent further activity from a pending-deletion account.
A 30-day grace period is applied before permanent deletion to allow users to reconsider and cancel deletion if needed.
Cancellation is available through supported in-app flow while the cancellation deadline remains active.
If a user re-registers with the same email and valid OTP during the grace period, the existing DELETION_PENDING account is reactivated to ACTIVE.
This recovery approach avoids duplicate-account conflicts and is treated as cancellation of the pending deletion schedule.
After the deadline, scheduled purge jobs permanently remove account records and associated personal datasets according to backend deletion rules.
Deletion includes primary account identity records and related relational records designed for purge under service architecture constraints.
Non-identifiable aggregate metrics may be retained for legitimate audit, security, and compliance reporting purposes.
Retained aggregate data is designed to avoid direct re-identification of deleted users.
Critical events such as deletion request, cancellation, and purge execution are logged to support operational accountability and compliance checks.
Audit practices follow data-minimization and access-control principles to reduce unnecessary exposure of personal information.
In limited circumstances, certain data may be retained where required by law, lawful authority request, or unresolved legal disputes.
Once such obligations expire, retained data will be removed or de-identified in accordance with applicable policies and law.
For questions regarding account deletion status or personal-data deletion, contact support@sservice.com.